I am originally from Orlando, FL and have been slowly moving north since 1998 when my family moved to Metro Atlanta. While still in Georgia, I completed my BS in Geographic Information Science at Kennesaw State University in 2017 and moved to Chattanooga in 2018. While maps and data are my background, technology and service to our customers are my driving forces. Outside of work, I enjoy crafting, photography, video games, all kinds of music, and heading out on new adventures with my husband any chance we get! We love camping in the Great Smoky Mountains and finding new places to explore.
As the Queue Coordinator at Conversant Group, I monitor dedicated service ticket queues and assign the appropriate resources for troubleshooting and resolution. My role is crucial in making sure we are providing timely service and maintaining our service level agreements. I am an active member of the Managed Services team and sit in on status meetings to keep myself informed of what work is being done and look for ways to improve our processes.
As we continue to grow, Conversant Group’s dedication to the customer and exceeding their expectations will be the driving force of my work. I am personally dedicated to making sure our services continue to be efficient and top of the line. By staying on top of the ticket queue and keeping my finger on the pulse of the Technical Services Department, I hope to improve our monitoring, documentation, and response workflows to better serve our customers.